Web Forums and Diagnostic Work in Cloud Computing

John Richard Newton Rooksby; Ali Khajeh-Hosseini

Web Forums and Diagnostic Work in Cloud Computing

John Richard Newton Rooksby, Ali Khajeh-Hosseini

School of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We conclude that providers should focus not on improving communication, but more broadly on managing community.

Original language	English
Title of host publication	CSCW 2012
Subtitle of host publication	The 2012 ACM Conference on Computer Supported Cooperative Work
Publisher	ACM
Publication status	Accepted/In press - 2012
Event	CSCW 2012: The 2012 ACM Conference on Computer Supported Cooperative Work - Seattle, United States Duration: 13 Feb 2012 → 15 Feb 2012

Conference

Conference	CSCW 2012: The 2012 ACM Conference on Computer Supported Cooperative Work
Country/Territory	United States
City	Seattle
Period	13/02/12 → 15/02/12

Cite this

@inproceedings{7d3d2a3a24a9467aaa22ab57682d3ef3,

title = "Web Forums and Diagnostic Work in Cloud Computing",

abstract = "As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We conclude that providers should focus not on improving communication, but more broadly on managing community.",

author = "Rooksby, {John Richard Newton} and Ali Khajeh-Hosseini",

year = "2012",

language = "English",

booktitle = "CSCW 2012",

publisher = "ACM",

address = "United States",

note = "CSCW 2012: The 2012 ACM Conference on Computer Supported Cooperative Work ; Conference date: 13-02-2012 Through 15-02-2012",

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AU - Rooksby, John Richard Newton

AU - Khajeh-Hosseini, Ali

PY - 2012

Y1 - 2012

N2 - As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We conclude that providers should focus not on improving communication, but more broadly on managing community.

AB - As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We conclude that providers should focus not on improving communication, but more broadly on managing community.

M3 - Conference contribution

BT - CSCW 2012

PB - ACM

T2 - CSCW 2012: The 2012 ACM Conference on Computer Supported Cooperative Work

Y2 - 13 February 2012 through 15 February 2012

ER -

Web Forums and Diagnostic Work in Cloud Computing

Abstract

Conference

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