Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems

Ian Sommerville, David Samuel Greenwood

Research output: Contribution to journalArticlepeer-review


Society is demanding larger and more complex information systems to support increasingly complex and critical organisational work. Whilst troubleshooting socio-technical issues in small-to-medium scale situations may be achievable using approaches such as ethnography, troubleshooting enterprise scale situations is an open research question because of the overwhelming number of socio-technical elements and interactions involved. This paper demonstrates proof-of-concept tools for network analysis and visualisation that may provide a promising avenue for identifying problematic elements and interactions among an overwhelming number of socio-technical elements. The findings indicate that computers may be used to aid the analysis of problematic large-scale complex socio-technical situations by using analytical techniques to highlighting elements, or groups of interacting elements, that are important to the overall outcome of a problematic situation.
Original languageEnglish
Number of pages18
JournalInternational Journal of Knowledge and Systems Science
Issue number4
Publication statusPublished - 2011


Dive into the research topics of 'Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems'. Together they form a unique fingerprint.

Cite this