Using learner feedback to develop and improve e-learning modules in pharmacy

V Park, Angela Flynn, L Zlotos

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Since 2017 the NES Pharmacy professional development team has redirected resource from face to face education to e-learning, an increasingly popular method of CPD in Scotland. Whilst it is accepted that e-learning is an effective method of learning, research into the user feedback and acceptability has not routinely reported. We have used a feedback system to asses participant satisfaction with the completed modules and collated and analysed free text comments, to obtain a baseline for user acceptance of our modules.

To explore the user acceptance of NES Pharmacy developed e-learning modules to plan future development and evaluation in a learner-centric way.


When a learner completes a module on Turas they are asked to provide us with feedback (rating the module out of 5 and free text comments). Feedback is reviewed by the Principal lead in time for the bimonthly governance meeting, but there is opportunity to utilise the feedback more effectively and efficiently. This will identify actions that developers can undertake to increase the value of our module.
Agile-like development process was created for the purpose of e-learning development, utilising Microsoft Planner to manage the backlog and track progress.

 We will conduct a literature review of previous studies exploring e-learning development and user feedback implementation.
 We will evaluate the feedback of currently available e-learning modules to asses satisfaction levels based on average ratings for each module.
 Comments will be considered and discussed where appropriate.

5327 modules were completed
Feedback response rate was 37.9%
Mean score was 3.63
The Pharmacy First module received the highest number of responses (n = 861).

Original languageEnglish
Title of host publicationNHS Education for Scotland
Publication statusPublished - 31 Jan 2019


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