User-centred design as a risk management tool

Damien John Williams, Martin Groen

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Abstract

Numerous risks have been identified to and from the design process. The most prominent approach to address design shortcomings is user-centred design (UCD); however, current implementations of UCD tend to overemphasise differences between users which make it less acceptable as a viable approach to the process of design and the goal of risk management. Three cases are discussed that illustrate a progression of design approaches from a lack of consideration of the user (accommodation; Control room design) to a more limited consideration of user needs through the consultation of guidelines (e-commerce website design) to an attempt to consider user needs through detailed study (assimilation; Consumer product design). It is proposed that the assimilation of user task behaviour in the design life-cycle will ensure the inclusion of usability considerations, thereby enabling UCD to be utilised as a risk management tool.
Original languageEnglish
Title of host publicationRisk and Cognition
EditorsJean-Marc Mercantini, Colette Faucher
PublisherSpringer-Verlag
Pages107-127
Number of pages21
ISBN (Electronic)978-3-662-45704-7
ISBN (Print)978-3-662-45703-0
DOIs
Publication statusPublished - 2015

Publication series

NameIntelligent Systems Reference Library
PublisherSpringer
Volume80
ISSN (Print)1868-4394

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