@inbook{25d04aba191e42f0ac3aaa867c6cbef4,
title = "Understanding and Supporting Dependability as Ordinary Action",
author = "Alexander Voss and Rob Procter and Roger Slack and Mark Hartswood and Mark Rouncefield",
year = "2006",
language = "English",
isbn = "978-1-4020-4257-7",
series = "Computer Supported Cooperative Work",
publisher = "Springer",
pages = "195--216",
editor = "Karen Clarke and Gillian Hardstone and Mark Rouncefield and Ian Sommerville",
booktitle = "Trust in Technology",
address = "Netherlands",
}