| Original language | English |
|---|---|
| Title of host publication | Elgar encyclopaedia of critical management studies |
| Editors | Leo McCann, Odul Bozkurt, Rachael Finn, Edward Granter, Carolyn Hunter, Nina Kivinen, Arun Kumar, Brian Weirman |
| Place of Publication | Cheltenham |
| Publisher | Edward Elgar Publishing Ltd |
| Chapter | 105 |
| Pages | 454-458 |
| Number of pages | 5 |
| ISBN (Electronic) | 9781800377721 |
| ISBN (Print) | 9781800377714 |
| DOIs | |
| Publication status | Published - 6 May 2025 |
Abstract
Like control, surveillance at work is effectively age-old. However, both rose to greater prominence and levels of sophistication with the advent of large-scale industrialization. Bureaucracies evolved to measure, track, and monitor workers and their behaviours. Specific attention was paid to efficiency and effort/output. As information and communication technology developed across the 20th century and into the twenty first, new forms of surveillance, increasingly digital, emerged. Thus in many countries camera monitoring is now ubiquitous both within and without organizations. Algorithms, AI and mobile technologies have all added new dimensions to visibility and active surveillance, both in terms of how effective they are and how employees have sought to subvert and resist them. With the rise of the gig economy, surveillance continues to be a key topic in CMS and across the social sciences.