Scrutinising performance: How assessors reach judgements about public services

Sandra Margaret Nutley, R Levitt, W Solesbury, S Martin

    Research output: Contribution to journalArticlepeer-review

    15 Citations (Scopus)

    Abstract

    Strengthening the accountability and improving the performance of public services is an important issue in many countries. A common response is to impose elaborate oversight or scrutiny arrangements. While we know a good deal about the formal operation of these arrangements, we know much less about the informal practices of scrutiny bodies and how they make judgements. This paper investigates scrutiny processes in three national audit bodies, three service inspectorates, and two inquiry committees in the UK. Judgement processes were analyzed along five dimensions: intuitive to analytical thinking; implicit to explicit assessment criteria; inductive and deductive methods; internal and external validity; and the principles used to make and evaluate judgements. These processes varied considerably, suggesting the need for a broader conception of the nature of and influences on scrutiny processes, which recognizes the inherent tensions in these processes and the skills required by those who engage in them.
    Original languageEnglish
    Pages (from-to)869-885
    Number of pages17
    JournalPublic Administration
    Volume90
    Issue number4
    Early online date1 Aug 2012
    DOIs
    Publication statusPublished - Dec 2012

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