Reading the riots: what were the police doing on Twitter?

Rob Procter, Jeremy Crump, Susanne Karstedt, Alexander Voss, Marta Cantijoch

Research output: Contribution to journalArticlepeer-review

82 Citations (Scopus)


The widespread adoption of new forms of digital communication platforms such as micro-blogging sites presents both an opportunity and a challenge for researchers interested in understanding people's attitudes and behaviours, especially in the context of unfolding crises and the need for government agencies such as the police to inform the public and act swiftly to ensure public order and safety. In this paper, we use a study of a recent public order crisis in England to explore how the police, other organisations and individuals used Twitter as they responded to this event.
Original languageEnglish
Pages (from-to)413-436
JournalPolicing and Society: An International Journal of Research and Policy
Issue number4
Publication statusPublished - 9 Apr 2013


  • riots
  • twitter
  • policing


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