Organizational tensions arising from mandatory data exchange between the private and public sector: the case of financial services

Kirstie Ball, Ana Canhoto, Elizabeth Daniel, Sally Dibb, Maureen Meadows, Keith Spiller

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    3 Citations (Scopus)
    6 Downloads (Pure)


    This paper examines the organizational tensions arising from mandatory data exchange initiatives between private and public organizations. The focus is the UK financial services sector, which is required to monitor and report on customer identities and transactions under the country's Anti-Money Laundering/Counter-Terrorist Finance (AML/CTF) regulations. The transferred data are generated from existing organizational activities, systems, processes and working patterns; we examine how government demands for such data affect commercial priorities, customer relationships and working patterns in the sector. We adopt an exploratory approach to investigate this phenomenon, consisting of 16 in-depth interviews, analysis of documents and two case studies. Three contributions are made. First, we use remediation theory to show that existing organizational arrangements are reconfigured at multiple analytical levels, creating tensions between the organizations’ commercial and compliance roles. Second, we establish the information flow as an appropriate unit of analysis in the study of data exchange mechanisms and reveal the flows that characterise AML/CTF compliance for financial services organizations. Finally, we adopt a ‘set theoretic’ perspective on multi-level organizational research, to argue that the multi-level effects of this regulation can be examined in parallel.
    Original languageEnglish
    Article number119996
    JournalTechnological Forecasting and Social Change
    Early online date16 Mar 2020
    Publication statusPublished - Jun 2020


    • Data exchange mechanisms
    • Information flows
    • Financial services
    • Anti-money laundering
    • Counter-terrorist finance
    • Remediation
    • Multi-level analysis


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