Innovation in use: Interleaving day-to-day operation and systems development

A Voß, R Procter, R Williams

Research output: Chapter in Book/Report/Conference proceedingConference contribution


User-centred approaches to information systems development presume a particular division of labour between `users' and `designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.
Original languageEnglish
Title of host publicationProceedings of the Participatory Design Conference
EditorsTodd Cherkasky, Joan Greenbaum, Peter Mambrey
Place of PublicationPalo Alto, CA, US
PublisherComputer Professionals for Social Responsibility
Publication statusPublished - 2000
EventParticipatory Design Conference - New York, United States
Duration: 28 Nov 20001 Dec 2000


ConferenceParticipatory Design Conference
Country/TerritoryUnited States
CityNew York


  • innovation in use
  • user-led development
  • division of labour


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