Innovation in use: Interleaving day-to-day operation and systems development

A Voß; R Procter; R Williams

Innovation in use: Interleaving day-to-day operation and systems development

A Voß, R Procter, R Williams

School of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

User-centred approaches to information systems development presume a particular division of labour between `users' and `designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.

Original language	English
Title of host publication	Proceedings of the Participatory Design Conference
Editors	Todd Cherkasky, Joan Greenbaum, Peter Mambrey
Place of Publication	Palo Alto, CA, US
Publisher	Computer Professionals for Social Responsibility
Pages	192-201
Publication status	Published - 2000
Event	Participatory Design Conference - New York, United States Duration: 28 Nov 2000 → 1 Dec 2000

Conference

Conference	Participatory Design Conference
Country/Territory	United States
City	New York
Period	28/11/00 → 1/12/00

Keywords

innovation in use
user-led development
division of labour

Cite this

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title = "Innovation in use: Interleaving day-to-day operation and systems development",

abstract = "User-centred approaches to information systems development presume a particular division of labour between `users' and `designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.",

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author = "A Vo{\ss} and R Procter and R Williams",

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language = "English",

pages = "192--201",

editor = "Todd Cherkasky and Joan Greenbaum and Peter Mambrey",

booktitle = "Proceedings of the Participatory Design Conference",

publisher = "Computer Professionals for Social Responsibility",

note = "Participatory Design Conference ; Conference date: 28-11-2000 Through 01-12-2000",

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Innovation in use: Interleaving day-to-day operation and systems development. / Voß, A; Procter, R; Williams, R.
Proceedings of the Participatory Design Conference. ed. / Todd Cherkasky; Joan Greenbaum; Peter Mambrey. Palo Alto, CA, US: Computer Professionals for Social Responsibility, 2000. p. 192-201.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Innovation in use: Interleaving day-to-day operation and systems development

AU - Voß, A

AU - Procter, R

AU - Williams, R

PY - 2000

Y1 - 2000

N2 - User-centred approaches to information systems development presume a particular division of labour between `users' and `designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.

AB - User-centred approaches to information systems development presume a particular division of labour between `users' and `designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.

KW - innovation in use

KW - user-led development

KW - division of labour

M3 - Conference contribution

SP - 192

EP - 201

BT - Proceedings of the Participatory Design Conference

A2 - Cherkasky, Todd

A2 - Greenbaum, Joan

A2 - Mambrey, Peter

PB - Computer Professionals for Social Responsibility

CY - Palo Alto, CA, US

T2 - Participatory Design Conference

Y2 - 28 November 2000 through 1 December 2000

ER -

Innovation in use: Interleaving day-to-day operation and systems development

Abstract

Conference

Keywords

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