Emotional labour and burnout among police officers

Benjamin Hopkins*, David Dowell, Joe Flitton

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    13 Downloads (Pure)

    Abstract

    Purpose
    With rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour.

    Design/methodology/approach
    Using 330 surveys completed by serving police officers, the authors investigate levels of burnout and also the performance of the three elements of emotional labour.

    Findings
    Investigating heterogeneity, the authors create a typology of three different types of officer. In addition to a core group, this includes groups with misaligned and matching values. Surface acting impacts on all groups, and in each group it is associated with increased levels of burnout.

    Originality/value
    A unique feature of this research is the involvement of a practitioner from the police service in the authorship team, together with re-engagement with the police service in order to refine this typology. Possible coping strategies are introduced following this consultation.
    Original languageEnglish
    Pages (from-to)477-489
    Number of pages13
    JournalPolicing
    Volume46
    Issue number3
    Early online date25 Apr 2023
    DOIs
    Publication statusPublished - 30 Jun 2023

    Keywords

    • Burnout
    • Emotional labour
    • Employee well-being
    • Police
    • Public sector

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