Educational briefings in touristic facilities promote tourist sustainable behavior and customer loyalty

Marta Meschini, Mariana Machado Toffolo, Erik Caroselli, Silvia Franzellitti, Chiara Marchini*, Fiorella Prada, Alessio Boattini, Viviana Brambilla, Grit Martinez, Francesca Prati, Ginevra Simoncini, Marco Visentin, Valentina Airi, Simone Branchini, Stefano Goffredo*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)


Ecotourism gives tourists the opportunity to improve knowledge and awareness of environmental issues while on vacation. Recreational environmental education has been proven an effective method to raise perception of human impact on ecosystems. "Glocal Education" is an education project aimed at developing environmental interest in tourists on vacation. The present study assessed the effectiveness of Glocal Education in improving tourist environmental interest. Using specific questionnaires, we evaluated project impact on tourists, tourist satisfaction regarding the project and customer loyalty towards the tour operator hosting the project. The study took place at three mass touristic facilities, where tourists were asked to fill a questionnaire before and after participating in educational activities (e.g., biology lessons, excursions). The average score of both questionnaires was then compared to evaluate possible improvement of tourist knowledge, attitude and awareness. Results showed that such activities had a significantly positive impact on tourist knowledge, attitude and awareness at all localities. High levels of satisfaction and loyalty towards the host tour operator were observed at all sites, which indicate that once a person is briefed about the correct approach to natural systems, they can become increasingly interested in taking action, developing an "advocate" role. This study shows how informal education activities can act as trigger for environmental awareness and behavior among tourists, providing them with the tools, knowledge, and motivation to critically discern what is and isn't environmentally friendly, not only in terms of products and services in their everyday life, but also when choosing their vacation spots.
Original languageEnglish
Article number109122
Number of pages10
JournalBiological Conservation
Early online date28 May 2021
Publication statusPublished - 1 Jul 2021


  • Recreational activity
  • Ecotourism
  • Environmental education
  • Environmental awareness
  • Sustainable attitude


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