Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services

    Research output: Contribution to specialist publicationArticle

    54 Citations (Scopus)

    Abstract

    Consumerism and choice have become prominent ideas in the design and delivery of public services. Often perceived as a way to improve the quality and value of public services, potential downsides and areas of concern that relate to a consumerist approach are frequently ignored. This review essay takes a critical stance on the application of a consumerist discourse to public service provision and management by exploring four key areas of concern: definitional problems, questions about the concept's transferability from a private to a public sector setting, the problematic nature of ‘choice’, and difficulties associated with implementing consumerist ideas within public service contexts..
    Original languageEnglish
    Pages439-446
    Volume12
    No.3
    Specialist publicationPublic Management Review
    DOIs
    Publication statusPublished - 2010

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