@article{e42d6750ec544570b5e830e3218da886,
title = "An Holistic View of Quality of Service",
author = "Colin Allison and H. Lawson and D. McKechan and Miller, \{Alan Henry David\}",
note = "The approach developed here places the user, rather than the network interface card or operating system, at the centre of QoS analysis. The originality of the work is in the wideness of perspective in understanding the user{\textquoteright}s experience of the a network based application – ranging from interactive delay to page layout accessibility. The analysis is based on feedback from evaluations carried out with real users using real applications.",
year = "2001",
month = apr,
doi = "10.1076/ilee.9.1.33.3575",
language = "English",
volume = "9",
pages = "33--50",
journal = "Interactive Learning Environments",
issn = "1049-4820",
publisher = "Taylor and Francis",
number = "1",
}