After the pain: reflexive practice, emotion work and learning

We consider how reflexive practices can enable learning from negative emotional experiences. We study these experiences in academic organizations through a relationally reflexive autoethnographic method. Our findings contribute to theory in three ways. First, we show how learning involves practices with different modalities of emotion work and reflexive orientations that internalize or externalize the effects of this work. Second, the subsequent characterization of emotionally responsive reflexive practices shows how isolation and a sense of inadequacy can be avoided and, third, leads to a process model that shows how learning is potentiated in a supportive social context that accommodates emotional vulnerability.