A novel approach to improving the digital literacy of older adults

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
38 Downloads (Pure)


Digitalisation offers opportunities for older adults (OA) to retain an active role in their lives and alleviate the ‘burden of care’ associated with ageing. Yet, digital engagement is consistently cited to be inversely related to age. Although interventions to enhance the digital literacy of OA through formal in-person training have emerged, there has been little evaluation of their effectiveness. This paper presents some insights into the attitudes, needs and challenges of OA in becoming digitally literate. We conducted preliminary user studies with OA and a survey of younger adults (YA) to understand their role as an informal support system. Based on these insights, we propose an innovative approach to digital literacy training for OA by combining a senior-friendly learning management system with informal inter-generational learning support. A preliminary evaluation of the system yielded positive feedback and indicates the need for a more extensive exploration of the digital experiences and requirements of OA and the influence of social support systems in their digital engagement process.
Original languageEnglish
Title of host publication2023 IEEE/ACM 45th International Conference on Software Engineering
Subtitle of host publicationSoftware Engineering in Society (ICSE-SEIS)
PublisherIEEE Computer Society
ISBN (Electronic)9798350322620
ISBN (Print)9798350322613
Publication statusPublished - 11 Jul 2023
EventIEEE/ACM International Conference on Software Engineering - Melbourne, Australia
Duration: 14 May 202320 May 2023
Conference number: 45

Publication series

NameIEEE/ACM International Conference on Software Engineering: Software Engineering in Society
ISSN (Print)2832-7608
ISSN (Electronic)2832-7616


ConferenceIEEE/ACM International Conference on Software Engineering
Abbreviated titleICSE 2023
Internet address


  • Digital literacy
  • Continuing education
  • Digital divide
  • Andragogy


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